An in-depth, if credulous, look at an Internet pioneer.
A journalist’s admiring history of eBay, written with a dated enthusiam for the new economy.
The Web site eBay is quite a phenomenon—the Internet’s flea market cum chat room, where only a few clicks separate Rolex watches from Elvis Presley oven mitts. In addition to the thousand-odd people who work for eBay directly, the New York Times estimates that 75,000 people rely on the site for their livelihood. It is, claims founder Pierre Omidyar, the perfect market—a place where buyers and sellers meet without middlemen and where price fluctuates in concert with supply and demand. Cohen is inclined to agree, viewing Omidyar as a visionary and eBay as an exemplar of the new economy as he traces its evolution from an ad hoc garage-based Web site to a multi-billion-dollar corporation. Because the site began as a hobby, Omidyar designed it to be self-regulating so that, rather than officiate disputes, he created a system of feedback that made both parties dependent on strong reputations. In lieu of customer service, he created bulletin boards that allowed users to answer each other’s questions. The result, claims Cohen, was an Internet community that saw the site both as trading post and social club. Powerful customer loyalty in its early days allowed eBay to win the dominant market position it now enjoys. Unfortunately for Cohen, however, the quirky start-up story covers only the first half of eBay’s history. With an initial public offering that valued the company at $16 billion, eBay became a giant that kept users by buying out competitors rather than improving its own product—not exactly the stuff of a perfect market. But Cohen plugs on undeterred. Although he sees eBay as a philosophically driven experiment in economics, the latter half of The Perfect Store describes a thoroughly ordinary corporation, working to maximize profits and expand operations.
An in-depth, if credulous, look at an Internet pioneer.Pub Date: June 5, 2002
ISBN: 0-316-15048-7
Page Count: 336
Publisher: Little, Brown
Review Posted Online: May 19, 2010
Kirkus Reviews Issue: April 15, 2002
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...
A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.
The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.Pub Date: Nov. 1, 2011
ISBN: 978-0-374-27563-1
Page Count: 512
Publisher: Farrar, Straus and Giroux
Review Posted Online: Sept. 3, 2011
Kirkus Reviews Issue: Sept. 15, 2011
BOOK REVIEW
IN THE NEWS
These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.
A helpful guide to working effectively with people from other cultures.
“The sad truth is that the vast majority of managers who conduct business internationally have little understanding about how culture is impacting their work,” writes Meyer, a professor at INSEAD, an international business school. Yet they face a wider array of work styles than ever before in dealing with clients, suppliers and colleagues from around the world. When is it best to speak or stay quiet? What is the role of the leader in the room? When working with foreign business people, failing to take cultural differences into account can lead to frustration, misunderstanding or worse. Based on research and her experiences teaching cross-cultural behaviors to executive students, the author examines a handful of key areas. Among others, they include communicating (Anglo-Saxons are explicit; Asians communicate implicitly, requiring listeners to read between the lines), developing a sense of trust (Brazilians do it over long lunches), and decision-making (Germans rely on consensus, Americans on one decider). In each area, the author provides a “culture map scale” that positions behaviors in more than 20 countries along a continuum, allowing readers to anticipate the preferences of individuals from a particular country: Do they like direct or indirect negative feedback? Are they rigid or flexible regarding deadlines? Do they favor verbal or written commitments? And so on. Meyer discusses managers who have faced perplexing situations, such as knowledgeable team members who fail to speak up in meetings or Indians who offer a puzzling half-shake, half-nod of the head. Cultural differences—not personality quirks—are the motivating factors behind many behavioral styles. Depending on our cultures, we understand the world in a particular way, find certain arguments persuasive or lacking merit, and consider some ways of making decisions or measuring time natural and others quite strange.
These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.Pub Date: May 27, 2014
ISBN: 978-1-61039-250-1
Page Count: 288
Publisher: PublicAffairs
Review Posted Online: April 15, 2014
Kirkus Reviews Issue: May 1, 2014
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