A lively and readable overview of the philosophy behind making things for people.
Buley and Natoli offer guidelines for better design in this nonfiction book.
The authors here detail the world of user experience and design and break down the methods and practices that can be tightened or tweaked to improve UX for everybody involved, even if the actual UX team is very small. They present their insights in a visually varied way: The book is full of illustrations, insets, color-coded sections, and lists of bullet points. Buley and Natoli acknowledge how significantly the UX field has changed in the last two decades, from the software-design emphasis of years past to the mobile and app orientation of the present moment. “Today, we understand that a digital product is almost always a full, multichannel experience,” they write, “and that our job is to give people a seamless product experience, even as they jump from desktop to laptop to mobile to tablet and back again.” Good products, they posit, have the ultimate UX goal of being so smoothly integrated into the users’ lives that they become invisible. It’s not about “tapping the Like icon” but simply expressing support; it’s also not about “formatting a Google document” but simply writing. “If you’re a product maker,” the authors assert, “this is nirvana.” Buley and Natoli write with this tone of bright enthusiasm throughout their text, which often broadens out to address overall customer service (they refer to customers as “the core of user experience”) or even general personal interactions, as when they break down ways to improve the meetings that even the most focused UX specialists can’t avoid. The authors suggest saying “we” instead of “I,” for instance, and sharing the “why” behind questions (“this defuses defensiveness by communicating that your curiosity is not a challenge or contradiction; it’s an honest desire to know more”). UX experts—and virtually everybody else—will find all of this invigorating food for thought.
A lively and readable overview of the philosophy behind making things for people.Pub Date: Aug. 27, 2024
ISBN: 9781933820187
Page Count: 320
Publisher: Rosenfeld Media
Review Posted Online: Sept. 4, 2024
Kirkus Reviews Issue: Nov. 15, 2024
Review Program: Kirkus Indie
Highly instructive for would-be tycoons, with plenty of entertaining interludes.
Well-crafted memoir by the noted media mogul.
Diller’s home life as a youngster was anything but happy; as he writes early on, “The household I grew up in was perfectly dysfunctional.” His mother lived in her own world, his father was knee-deep in business deals, his brother was a heroin addict, and he tried to play by all the rules in order to allay “my fear of the consequences from my incipient homosexuality.” Somehow he fell into the orbit of show business figures like Lew Wasserman (“I was once arrested for joy-riding in Mrs. Wasserman’s Bentley”) and decided that Hollywood offered the right kind of escape. Starting in the proverbial mailroom, he worked his way up to be a junior talent agent, then scrambled up the ladder to become a high-up executive at ABC, head of Paramount and Fox, and an internet pioneer who invested in Match.com and took over a revitalized Ticketmaster. None of that ascent was easy, and Diller documents several key failures along the way, including boardroom betrayals (“What a monumental dope I’d been. They’d taken over the company—in a merger I’d created—with venality and duplicity”) and strategic missteps. It’s no news that the corporate world is rife with misbehavior, but the better part of Diller’s book is his dish on the players: He meets Jack Nicholson at the William Morris Agency, “wandering through the halls, looking for anyone who’d pay attention to him”; hangs out with Warren Beatty, ever on the make; mispronounces Barbra Streisand’s name (“her glare at me as she walked out would have fried a fish”); learns a remedy for prostatitis from Katharine Hepburn (“My father was an expert urological surgeon, and I know what I’m doing”); and much more in one of the better show-biz memoirs to appear in recent years.
Highly instructive for would-be tycoons, with plenty of entertaining interludes.Pub Date: May 20, 2025
ISBN: 9780593317877
Page Count: 352
Publisher: Simon & Schuster
Review Posted Online: May 12, 2025
Kirkus Reviews Issue: June 15, 2025
SEEN & HEARD
SEEN & HEARD
Cogent, well-timed ideas for meeting today’s biggest challenges.
Helping liberals get out of their own way.
Klein, a New York Times columnist, and Thompson, an Atlantic staffer, lean to the left, but they aren’t interrogating the usual suspects. Aware that many conservatives have no interest in their opinions, the authors target their own side’s “pathologies.” Why do red states greenlight the kind of renewable energy projects that often languish in blue states? Why does liberal California have the nation’s most severe homelessness and housing affordability crises? One big reason: Liberal leadership has ensnared itself in a web of well-intentioned yet often onerous “goals, standards, and rules.” This “procedural kludge,” partially shaped by lawyers who pioneered a “democracy by lawsuit” strategy in the 1960s, threatens to stymie key breakthroughs. Consider the anti-pollution laws passed after World War II. In the decades since, homeowners’ groups in liberal locales have cited such statutes in lawsuits meant to stop new affordable housing. Today, these laws “block the clean energy projects” required to tackle climate change. Nuclear energy is “inarguably safer” than the fossil fuel variety, but because Washington doesn’t always “properly weigh risk,” it almost never builds new reactors. Meanwhile, technologies that may cure disease or slash the carbon footprint of cement production benefit from government support, but too often the grant process “rewards caution and punishes outsider thinking.” The authors call this style of governing “everything-bagel liberalism,” so named because of its many government mandates. Instead, they envision “a politics of abundance” that would remake travel, work, and health. This won’t happen without “changing the processes that make building and inventing so hard.” It’s time, then, to scrutinize everything from municipal zoning regulations to the paperwork requirements for scientists getting federal funding. The authors’ debut as a duo is very smart and eminently useful.
Cogent, well-timed ideas for meeting today’s biggest challenges.Pub Date: March 18, 2025
ISBN: 9781668023488
Page Count: 320
Publisher: Avid Reader Press
Review Posted Online: Jan. 16, 2025
Kirkus Reviews Issue: Feb. 15, 2025
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